Data Deletion Instructions

Last updated: September 24, 2026

This is a translation provided for convenience. The Spanish version is the governing text; in case of any discrepancy, the Spanish version prevails.

This page explains how to request the deletion of the data Thryp stores about you or about the external platform accounts (Meta, Google, TikTok, X, LinkedIn, Pinterest) you have connected.

What is deleted when you request deletion

• The access tokens you gave us when you connected the account (encrypted at rest; they are deleted from the database).
• The identifiers derived from that connection: Facebook Page ID, Instagram Business ID, ad account ID, YouTube channel ID, etc.
• The selection metadata (which Page you chose, which ad account, which Analytics property, etc.).
• The connection record itself (the OauthConnection row associated with your account).

NOT deleted (because we never store them): your Facebook/Google/etc. passwords, data about your followers or audiences, the content of your existing posts, or private messages between you and your customers on those platforms.

Three equivalent ways to request deletion

1. From Thryp (the fastest — 1 click)

1. Sign in to your account at thryp.com.
2. Go to Settings → Connections.
3. Find the card of the provider you want to disconnect (e.g., "Meta", "Google Ads", "TikTok").
4. Click "Disconnect".
5. Confirm. The deletion is instantaneous.

In the case of Meta, disconnecting the "Meta (Facebook + Instagram + Ads)" card automatically deletes the 3 derived connections (Facebook, Instagram, Meta Ads) in a single transaction.

2. From the external platform (Facebook as an example)

1. Go to facebook.com/settings?tab=applications.
2. Search for "Thryp Marketing" in the list of connected Apps and Websites.
3. Click Remove.
4. Facebook notifies us automatically via our deletion callback. Your data is deleted from our servers in less than 24 hours.

Equivalents on other platforms:

• Google: myaccount.google.com/permissions
• TikTok: within your TikTok account → Settings → Authorized apps and websites.
• X (Twitter): twitter.com/settings/connected_apps
• LinkedIn: linkedin.com/psettings/permitted-services

3. By email (when you cannot access Thryp)

Write to [email protected] with:

• Subject: "Data deletion for [platform name]"
• The email address you used to register with Thryp.
• Optional: the identifier of the account you want to unlink (e.g., the URL of your Facebook Page).

We respond in less than 72 hours confirming the deletion. For Meta specifically, we also send you the deletion callback confirmation code in case you need to provide it to Meta as proof.

Complete deletion of your Thryp account

If you want to delete your ENTIRE Thryp account (not just one connection), write to [email protected] with the subject "Full account deletion". Within a maximum of 30 days, we delete: your profile, your entire tenant, all OAuth connections, and all associated leads and campaigns. We retain only data required by Colombian legal obligations (billing, tax withholdings).

Deletion audit (for Meta and other platforms)

When Meta calls our deletion callback, we generate a unique confirmation code and store it in an audit table (meta_deletion_log). If Meta or a user subsequently audits the request, we return the code together with the date and the number of connections purged. This is available at https://thryp.com/api/meta/data-deletion-status?code={code}.